Refund Policy
How payments for paid plans work, and how we handle refund requests and payment disputes. Read together with our Terms of Service.
Welcome to graph (also referred to publicly as “graph by datavruti”), operated by REFLION TECH PRIVATE LIMITED (“graph”, “we”, “our”, or “us”).
This Refund Policy explains the terms applicable to payments made for graph's paid plans and how we handle refund requests and payment disputes. It should be read together with our Terms of Service.
Free Access and Paid Plans
All users can create a graph account and access the features made available for free without providing payment card details.
Users may choose to purchase a paid plan to access additional features. The price, features included, duration and applicable conditions will be shown before purchase. We may introduce new plans, change pricing, run promotions, or offer discounts through graph, affiliates, referral programmes or other campaigns. Any offer will be subject to its stated eligibility and conditions.
Payments are processed by our designated payment service provider. graph does not store users' full payment card details.
Prices are displayed in US dollars (USD), unless stated otherwise. Your bank or payment provider may display the charge in your local currency using its applicable exchange rate. Additional currency-conversion or transaction fees may apply, depending on your payment provider.
Refund Policy
Unless required by applicable law or expressly stated otherwise at the time of purchase, payments for paid plans are generally non-refundable once the purchase is completed.
In exceptional circumstances, including where a paid service was not delivered as described, graph may consider a full or partial refund on a case-by-case basis. Any such decision will take into account the circumstances of the request and applicable law.
Nothing in this policy limits any refund or other rights that cannot legally be excluded under applicable law.
Payment Issues and Disputes
If you believe you were charged incorrectly, charged more than once, or experienced a payment issue, please contact us using the contact details provided on the graph website. Include relevant transaction details so we can investigate.
If a payment fails, your paid access will not be activated unless payment is subsequently completed. You may try the payment again.
If you report a payment dispute, we will review the matter and communicate the outcome. Where a refund is approved, it will generally be returned through the original payment method. The time taken for the funds to appear may depend on your bank or payment provider.
Plan Expiry and Refunds
Paid access is provided for the duration stated at the time of purchase. A plan will expire at the end of that duration unless the applicable purchase terms state otherwise. Where a plan is a one-time purchase, it does not automatically renew.
When paid access expires or is removed following a refund, access to paid features may end. Unless otherwise stated in our Terms of Service or required by applicable law, content you created in graph will remain available for you to view and download.
Fair Use
Paid plans are intended for normal, individual use in accordance with our Terms of Service. We may investigate or restrict activity that appears automated, scripted, fraudulent, abusive or otherwise contrary to our Terms of Service. Where necessary, access may be suspended or discontinued in accordance with those Terms.
A violation of our Terms of Service does not create an entitlement to a refund. This does not limit any rights or remedies that apply under applicable law.
Changes to This Policy
We may update this Refund Policy from time to time. The current version will be published on the graph website. Any changes will apply as permitted by applicable law.